Shipping Policy

This Shipping Policy describes how Flipog processes, ships, and delivers orders placed through our website. Please read this policy carefully before placing an order. If you have any questions, our customer support team is happy to help at support@flipog.com.

1. Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation. Orders placed after 2:00 PM EST will begin processing the following business day. During high-volume periods such as holiday sales, processing times may be slightly longer; we will notify you by email if there is a significant delay to your order.

2. Shipping Methods, Rates & Delivery Times

Once your order has been processed, it will be handed to our shipping carrier. Estimated delivery times below are calculated from the date of dispatch, not the order date, and do not include order processing time.

3. International Shipping

We currently ship to addresses within the United States, Canada, the United Kingdom, and Australia. International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country; these charges are the responsibility of the recipient and are not included in the item price or shipping cost. Delivery times for international orders may vary depending on customs processing and local courier networks. We are continually expanding our list of supported countries.

4. Order Tracking

As soon as your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package on the carrier's website. If you have not received tracking information within 3 business days of placing your order, please contact us at support@flipog.com.

5. Shipping Address Accuracy

Please ensure that your shipping address, including apartment/unit numbers and postal code, is accurate and complete at checkout. Flipog is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment, which may incur an additional shipping fee.

6. Lost, Delayed, or Damaged Shipments

Flipog is not liable for delays caused by the shipping carrier, customs authorities, or other circumstances beyond our control, such as severe weather or natural disasters. If your order is significantly delayed, lost in transit, or arrives damaged, please contact us within 7 days of the expected delivery date at support@flipog.com with your order number, and we will work with the carrier to locate your package or arrange a replacement or refund in accordance with our Refund Policy.

7. Contact Us

For any questions about this Shipping Policy or the status of an order, please reach out to us at:

Flipog
30 N Gould St Ste R Sheridan, WY 82801
Email: support@flipog.com
Phone: +13076229320