Refund Policy

We want you to be completely satisfied with your purchase from Flipog. This policy explains how returns, cancellations, and refunds work, including the timeframes and methods involved. If anything is unclear, please contact our support team at support@flipog.com and we will be glad to help.

1. 30-Day Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unworn, in their original condition, and in the original packaging with all tags, labels, and accessories attached. Proof of purchase (order number or receipt) is required for all returns.

2. Order Cancellations

If you change your mind about an order, you may cancel it free of charge within 1 hour of placing it by emailing support@flipog.com with your order number and the word "Cancel" in the subject line. Once an order has entered processing or has been shipped, it can no longer be cancelled and must instead be returned in accordance with our 30-day return policy after it is delivered.

3. How to Start a Return

To initiate a return, email support@flipog.com with your order number and the reason for the return. Our team will review your request and, once approved, send you a prepaid return shipping label within 1 business day along with instructions for packaging and returning your item.

4. Return Shipping Costs

Returns made using the prepaid label we provide are free of charge for eligible returns (incorrect, defective, or damaged items, or returns made within the 30-day window for domestic orders). If you choose to use your own shipping method, return shipping costs are your responsibility and are non-refundable. We recommend using a trackable shipping service, as Flipog is not responsible for items lost in transit back to us.

5. Refund Method & Timeline

Once we receive and inspect your returned item, we will notify you by email that we have received it and whether your refund has been approved. If approved, your refund will be processed via Stripe back to your original payment method within 3-5 business days. Please note that depending on your card issuer or bank, it may take an additional 5-10 business days for the refunded amount to appear on your statement. Shipping charges (if any were paid) are non-refundable except where the return is due to our error.

6. Late or Missing Refunds

If you haven't received a refund within the timeframe above, please first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done this and you still have not received your refund, please contact us at support@flipog.com with your order number and we will investigate on your behalf.

7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded unless they arrive damaged or defective: personal care and beauty items, opened fragrances and cosmetics, intimate apparel, and digital products or gift cards. Sale items marked as "Final Sale" are also non-returnable.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at support@flipog.com with your order number and photos of the issue. We will arrange a free replacement or a full refund, including any shipping costs, at no additional charge to you.

9. Contact Us

For any questions about returns, cancellations, or refunds, please reach out to us at:

Flipog
30 N Gould St Ste R Sheridan, WY 82801
Email: support@flipog.com
Phone: +13076229320